Website: www.lowes.com
Lowe's is the second-largest home improvement retailer in the United States, after Home Depot and ahead of Menards. Its predecessor was North Wilkes Hardware, founded in 1921 as a small hardware store. After nearly a century of development, Lowe's has grown into a leading global home improvement retailer, ranking among the Fortune 500 companies. Lowe's mission is to help customers improve their home environment and enhance their quality of life by providing high-quality products and services.
The Development History of Lowe's Company
Lowe's history dates back to 1921 when Lucius Smith Lowe founded a small hardware store called North Wilkes Hardware in North Wilkesboro, North Carolina. Initially, the store primarily sold hardware tools and other building materials. Over time, Lowe expanded its product line and began opening stores in more areas.
In 1940, Lucas's son, James Lowe, took over the company and began transforming it into a modern home improvement retailer. Under James's leadership, Lowe's expanded rapidly in the 1950s and 1960s, opening numerous new stores and introducing a wider range of products, including furniture, appliances, and gardening supplies.
In the 1970s, Lowe's began expanding its business across the United States and gradually became a leading company in the home improvement retail industry. In the 1980s, Lowe's further consolidated its market position and began introducing more innovative products and services, such as self-service shopping and professional installation services.
Entering the 21st century, Lowe's continued to expand its business and further enhanced its market competitiveness through acquisitions and partnerships. In 2007, Lowe's acquired Rona, a Canadian home improvement retailer, further expanding its influence in the North American market. In 2018, Lowe's announced the acquisition of Orchard Supply Hardware, a leading U.S. home improvement retailer, further solidifying its market position on the U.S. West Coast.
Lowe's products and services
Lowe's is committed to providing customers with comprehensive home improvement solutions, with a product line covering furniture, tools, equipment, appliances, gardening supplies, and more. Below is a detailed introduction to Lowe's main product and service categories:
furniture
Laureate offers a variety of furniture styles, including modern, traditional, country, and industrial. Customers can find living room, bedroom, dining room, and outdoor furniture at Laureate's stores or online. Laureate also collaborates with several well-known furniture brands to provide high-quality designer furniture.
Tools and instruments
Lauder is a leading retailer of tools and equipment, offering a wide range of hand tools, power tools, gardening tools, and construction tools. Lauder also partners with several well-known tool brands, such as DeWalt, Milwaukee, and Bosch, to ensure customers find high-quality tools.
Home appliances
Laurex offers a wide range of home appliances, including kitchen appliances, washing machines, air conditioners, and heating systems. Customers can find refrigerators, ovens, washing machines, dryers, and air conditioners from well-known brands at Laurex. Laurex also provides professional installation services to ensure that customers' appliances are installed and used correctly.
Gardening supplies
Lausley is a paradise for gardening enthusiasts, offering a wide range of gardening tools, plants, flowers, fertilizers, and decorative gardening items. Customers can find plants and flowers to suit all their gardening needs at Lausley, including indoor plants, outdoor plants, vegetables, and herbs. Lausley also provides garden design and installation services to help customers create their ideal outdoor spaces.
Home decoration products
Laureate offers a wide range of home improvement products, including flooring, wallpaper, paint, lighting, and bathroom fixtures. Customers can find products to suit various home decor styles at Laureate and receive professional design and installation services. Laureate also collaborates with several well-known home improvement brands, such as Sherwin-Williams and Kohler, to ensure customers find high-quality products.
Laureate's online shopping platform
Lowes' online shopping platform (www.lowes.com) provides customers with a convenient shopping experience. Customers can browse and purchase all Lowes products through the platform and enjoy various online services such as online order tracking, online customer service, and online appointment booking. Lowes' online shopping platform also offers a wealth of product information and user reviews to help customers make informed purchasing decisions.
Online order tracking
Customers can track their orders in real time through Lowe's online shopping platform, understanding the processing and delivery progress. Lowe's also offers a variety of delivery options, including standard delivery, expedited delivery, and in-store pickup, to meet different customer needs.
Online customer service
Lowe's online shopping platform offers 24/7 online customer service. Customers can contact customer service representatives via online chat, phone, or email for product information, order assistance, and technical support. Lowe's online customer service team consists of experienced professionals who can provide customers with efficient and professional service.
Online booking service
Customers can book a variety of services, such as professional installation, interior design, and landscaping, through Lausley's online shopping platform. Lausley's online booking service simplifies the booking process; customers simply fill out a booking form online, and Lausley's professionals will contact them to schedule a service time.
Lloyd's Corporate Social Responsibility
Lloyd's not only strives to provide customers with high-quality products and services, but also actively fulfills its corporate social responsibility by participating in various public welfare undertakings. The following are Lloyd's main social responsibility projects:
Environmental protection
Lowe's is committed to reducing the environmental impact of its business and promoting sustainable development. Lowe's reduces energy consumption and carbon emissions through various measures, such as using energy-efficient equipment and renewable energy. Lowe's also promotes the sale of environmentally friendly products, such as energy-efficient appliances and eco-friendly building materials, encouraging customers to choose environmentally friendly products.
Community support
Lloyd's actively participates in community building and supports local public welfare initiatives. Lloyd's supports the community in various ways, such as donating funds and supplies, organizing volunteer activities, and providing employment opportunities. Lloyd's has also established a community fund to support education, healthcare, and community development projects.
Employee care
Lowe's prioritizes employee welfare and development, providing a variety of benefits and training opportunities. Lowe's enhances employee job satisfaction and career advancement through various measures, such as providing health insurance, vocational training, and promotion opportunities. Lowe's also has an employee assistance program, offering psychological support and legal aid to its employees.
Future Outlook for Lowe's Company
Looking ahead, Lowe's will continue its commitment to providing customers with high-quality products and services and driving sustainable development. Lowe's plans to enhance the customer experience through various measures, such as introducing more innovative products and services, optimizing its online shopping platform, and improving in-store service quality. Lowe's will also continue to fulfill its corporate social responsibility by promoting environmental protection, community support, and employee care.
In summary, Lowe's, as the second-largest home improvement retailer in the United States, has become a global leader in the home improvement retail industry thanks to its extensive product line, professional services, and proactive corporate social responsibility. Moving forward, Lowe's will continue to focus on its customers, driving business innovation and sustainable development to create a better home environment for its customers.
