State Post Bureau: The top three brands in terms of public satisfaction with express delivery services in 2022 are SF Express, JD Express, and Postal Express

The State Post Bureau issued the "Notice on the Results of the 2022 Express Service Satisfaction Survey and Time Limit Punctuality Test". The State Post Bureau organized third-party institutions to conduct surveys and tests on the 2022 express service satisfaction and time limit punctuality in key areas across the country.

It is understood that the monitoring targets in 2022 include 9 express service brands, namely: Postal Express, SF Express, ZTO Express, YTO Express, Yunda Express, STO Express, JD Express, Deppon Express and Jitu Express.

The survey results show that the top three brands in terms of public satisfaction scores for express delivery services in 2022 are SF Express, JD Express, and Postal Express.

Officials said that the public satisfaction score for express delivery services in 2022 was 83.4 points, a slight decrease of 0.3 points year-on-year. Among the five secondary indicators, the scores of acceptance service, collection service, and after-sales service were 89.1 points, 88.3 points, and 74.5 points, respectively, up 0.1 points, 0.5 points, and 2.0 points year-on-year; the scores of delivery service and information service were 84.4 points and 83.7 points, respectively, down 0.7 points and 3.1 points year-on-year.

In terms of time limit, the total time limit for express delivery services in key areas across the country in 2022 was 58.82 hours. Affected by the epidemic, it was extended by 1.74 hours year-on-year; the 72-hour punctuality rate was 77.82%, a decrease of 0.12 percentage points year-on-year.

Among them, the processing time at the place of departure is 7.56 hours, and the processing time at the place of destination is 10.76 hours, which basically maintains the time efficiency level in 2021.

It is reported that the survey covers 50 cities, including municipalities, provincial capitals and 19 cities with large express delivery business volumes.

Zikuai Technology